![]() appears to be frozen and I am unable to do anything in it. After moving the window again, the view updated, but the U.I. After several minutes, I moved the Window with my mouse, and was able to see a partial list. In the "Downloading" section, I can see the Spotify list but it appeared that it would not not open for me to view or delete files from the list. So far, the songs I have listened to that have come in have not been truncated. I wiped out everything I downloaded before, and started over. There was an update after I reinstalled it. After receiving no response to my queries today (Monday) I totally deleted Musicfab and reinstalled it. (Since DVDfab went from 2 to 3 (I believe it was 2005 or 6)) There is a built in trust issue here. I have been using different Fab software(s) for years. The price is kind of steep for this kind of software. BTW: Music from Spotify not going through the Musicfab interface plays fine. It also seems that three songs were not enough of a sample to properly evaluate the efficacy of this software. I would venture to say MOST that I got off Spotify using Musicfab are truncated. The ones I already had in my library play fine. Some that I have downloaded using Musicfab play all the way through. ![]() The same song that I already had on my computer in my music folder plays fine using the same player. The player is reporting a song as 9:45 in length, but only a few seconds will play. Ouch! It appears that most of the songs I downloaded from Spotify have been truncated, and will not play. ThanksĮdit 2: It looks like I get the same error after every song download, and cannot add any songs to the que once the download has started. One is kinda stuck with the browser and settings included in Musicfab. ![]() Visit Spotify to learn how to enable playback in your browser." I hope this tidbit helps. I know that the team is hard working and diligent, but if you could put my mind to rest concerning these issues, I would appreciate it.Įdit: After the failures, I looked in Spotify and the error said "Playback of protected content is not enabled. Other "Fab" software I subscribe to has hit snags from time to time, but your team usually comes through in a reasonable amount of time. I know this is fledgling software, and there are bound to be wrinkles. I was wondering if these are known issues, and if it's being worked on. Restarting the download of the failed song in the list seems to work each time there is a failure/error. I also noticed that Musicfab errors out frequently on long lists. After each album or list, Musicfab seems to stop downloading the rest of the songs in the que requiring constant attention. I purchased Musicfab, and have noticed a couple of other issues. Does this rely on iTunes? if so are there any iTunes version restrictions, etc? Sorry, I'm left with the memory of DRM Removal for iOS that was available in DVDFab a while back, and has since been discontinued because of changes to Apple's DRM, so I have to ask. ![]() ![]() There is mention of Apple Music coming eventually.I have not installed or tried MusicFab yet, but it appears to be a separate app, like StreamFab is separate from DVDFab.What is your support model? Will you use this forum as an official support channel? or must we use the Contact Support button at or the Ticket options in the member center area on to get support?.Because I can log into your member center using my same DVDFAB.CN credentials, do the license packs and extended download service purchase transfer between theirs and yours? Or must we re-purchase additional license and extended download from your site as well?.So I'd like to better understand your relationship. In your post introducing the MusicFab production you mention "partnership with DVDFab company" can you please expand on that? I see that my member log in credentials for dvdfab.cn also work to log into your site.These are in no particular order, the numbers are added so you can reference them as you answer. I'm curious about your product and have a few questions. ![]()
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